Self-Storage at U-Haul ✔

"The "general manager" of the Coventry location is completely incompetent and idiotic. I had settled on a final payment for my unit due to negligence to maintenance of their property my property had been damaged! I lost 3 tvs a bunch of artwork clothes covered in mold and all my tools rusted. I should've just let the unit go and allowed it to be their problem but despite my better judgement I agreed to settle on a price and move my belongings out of my unit and terminate my occupancy. Upon going to pay for my settlement price the "general manager" or at least that's what his shirt said was completely ignorant and basically tried to bully me into paying an outrageous price instead of the discussed settled price by trying to strong arm me, he aggressively approached me stating "you're here to pay your full amount and get out" I replied no I'm here to pay my settled amount and nothing more. I had spoken with. A woman by the name of Melanie and she was such a great help and a breath of fresh air during this disgusting encounter. She had discussed a settlement price with me which I went to go pay in full and start moving out my items. They gave me until the 4th of August to remove my items or they will be declared garbage. I assured her I will be out by that day. I arrived today July 30th to remove whatever items I can fit in my car until I have access to a truck this weekend, later today (July 30th) after doing my loads for the day the "general manager" calls and says "uhh yes why is your lock still on our locker you're supposed to move out today" I replied no I have until the 4th to remove my belongings and unlock the unit. does UHaul not train their management staff members on properly talking to the general public as well as basic knowledge on their job? There is no excuse for me to be greeted in such an aggressive manner, there is no excuse for harassing me and contacting me at my private number when they clearly have the information on their system stating I have the unit until the 4th!! Just curious how he got his job position because he is absolutely useless at his job. Offers zero positive marks for customer service experience during my visit, belittled a worker in front of me because they were going to allow me to make sure my belongings were still in there, attempted to strong arm/bully me into paying an outrageous price, had zero knowledge on the situations going on in his location, and now harassing his clients over problems he could quickly find the answer to in my file with u haul! Terrible experience. I will NEVER use uhaul again. They ruined most of my belongings that I cared enough about to pay for storage on and then bullied me when I asked for a solution. Anyone who asks me will be getting referred to another storage facility because this experience was/is just unacceptable. I can't believe I paid you guys 315$ today just to retrieve belongings that were completely ruined by flood damage due to your negligence of maintenance to your facility and the lack of information I was given when I rented the unit! IF THE UNIT FLOODS LET THE RENTER KNOW AT THE TIME OF SIGNING!! NOT 4 MONTHS DOWN THE ROAD AFTER YOU HAVE ALREADY DESTROYED THEIR BELONGINGS. I WILL BE SENDING THIS EXACT MESSAGE TO HEAD OFFICE. I attached pictures of subwoofer that is swollen from water damage and a tote I had that got chewed by rats. The subwoofer is garbage it stinks of mold"

"I had the most awesome experience! The General manager, Nick, is an amazing guy! I would highly recommend this UHual branch!"

"The young lady working was extremely helpful, kind, and went over and above to make my experience easy and effortless. Great experience!"